Queens Terms of Use

Effective date: 2026-10-13

1. Who we are and what these terms cover

Queens is operated by RENXO Technologies Private Limited ("RENXO", "we", "us" or "our"). These terms cover the Queens mobile app and its related game services, including Tango and other game modes provided within the Queens app. They do not extend a Queens purchase to a separately distributed app.

By using the app, you agree to these terms. If you do not agree, do not use the app. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

2. Eligibility and permitted use

You must be legally able to agree to these terms. If you are below the age of legal adulthood where you live, a parent or legal guardian must review and agree to these terms on your behalf and authorize any purchases. You must also meet applicable store account and age requirements. An app-store age rating does not itself authorize a child to make purchases or consent to data processing.

For Android, we grant you a limited, personal, non-exclusive license to use the app for non-commercial purposes on compatible devices, subject to these terms and Google Play's applicable rules. For Apple devices, the license is governed by Apple's Standard End User License Agreement: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ . These terms supplement that agreement for our game services and purchases; they do not replace it. If there is a conflict concerning the Apple app license, Apple's Standard EULA controls.

You must not unlawfully copy, distribute, resell or modify the app, interfere with its security or services, or use bots, modified clients or exploits to manipulate gameplay or scores. Restrictions on reverse engineering apply only to the extent permitted by law. Rights in the app's original software, artwork and other protected content remain with RENXO or its licensors.

3. Free play and Pro Pass

Queens can be played without purchasing Pro Pass. The free version may display advertising.

Pro Pass removes banner ads and interstitial ads that interrupt normal play, including ads between puzzles or before scores, across game modes within the Queens app while the pass is active.

Optional rewarded ads, such as a video you choose to watch for hints, are not removed by Pro Pass. Pro Pass does not include unlimited hints or additional paid content unless the purchase screen expressly says so. A purchase does not guarantee that an optional rewarded ad will always be available.

Available plans, their billing periods, total prices and included benefits are shown before purchase. Availability and prices may differ by platform and country. The plan you select and the store's purchase confirmation identify the offer you are buying.

4. Auto-renewing subscriptions

A subscription provides Pro Pass for the billing period shown when you subscribe and renews automatically for successive periods unless cancelled. Payment is processed through the store account used for the purchase, at the price disclosed before confirmation, subject to any clearly disclosed trial or introductory offer.

Apple App Store: cancel at least 24 hours before the current subscription period ends to avoid the next renewal. Your Apple account may be charged for renewal within the 24 hours before the period ends. Manage or cancel your subscription in Settings > your name > Subscriptions, or visit https://apps.apple.com/account/subscriptions .

Google Play: cancel before the next renewal date shown in Google Play to avoid the next renewal charge, subject to the store's applicable billing rules. Manage or cancel in Google Play > profile > Payments & subscriptions > Subscriptions, or visit https://play.google.com/store/account/subscriptions .

Uninstalling Queens, stopping play or deleting game data does not cancel a subscription. After cancellation, access normally continues until the end of the paid period. Refunds, immediate cancellation rights, payment failures and store decisions may change when access ends. When the pass expires, the app returns to its free, advertising-supported experience.

If a trial or introductory offer is offered, its eligibility, duration, subsequent price and cancellation terms will be shown before you accept it. Do not assume a trial is included unless it is expressly offered.

5. Lifetime Pro Pass

Where offered, Lifetime Pro Pass is a one-time purchase of the Pro Pass benefits described above, with no recurring subscription charge. "Lifetime" means the supported operating life of the Queens app, not the purchaser's lifetime or a promise that the app and its online services will operate forever. It does not include separately sold apps or products.

Removing the app from sale alone does not cancel an existing Lifetime Pro Pass in an installed, functioning copy. Future operating-system changes, device compatibility and discontinuation of online services may affect continued use. If we decide to permanently discontinue the app or its paid benefits, we will provide reasonable advance notice where practicable and honour any refund or other remedy required by applicable law. This clause does not allow us to withdraw paid benefits arbitrarily.

Buying Lifetime Pro Pass does not by itself cancel an existing subscription. Check your store subscription settings and cancel any renewal you no longer want.

6. Store accounts, restoration and game progress

Purchases are associated with the store account used to buy them. To restore an eligible purchase on a compatible device, sign in to the same store account and use Restore purchases in Queens. An internet connection and store verification may be required. Expired, refunded or revoked purchases do not provide an active pass.

A Google Play purchase does not transfer to Apple's App Store, and an App Store purchase does not transfer to Google Play. Linking a gaming identity or recovering game data does not transfer a purchase between stores. Family Sharing applies only where the relevant store and purchased product support it; do not assume it is included.

Restoring purchases restores eligible paid benefits, not a backup of game progress. Some progress and settings are stored locally and may be lost when app data is cleared, a device is lost or the app is removed. Any available account recovery or backup feature has its own limits and does not guarantee recovery of all local data.

7. Payments, refunds and price changes

The applicable store processes in-app payments under its payment terms. We do not collect your full payment-card details through the app's purchase flow.

For App Store purchases, request refunds through Apple at https://reportaproblem.apple.com/ . For Google Play purchases, use Google's refund process at https://support.google.com/googleplay/answer/2479637 or contact us at [email protected] for assistance. Where Google Play permits, we may process refunds through its developer tools. Eligibility depends on applicable law, store rules and the circumstances of the purchase. Cancellation does not automatically refund previous charges. Refunds or revocation may end the associated paid benefits.

We may change prices for future purchases. Changes affecting existing subscriptions will follow the store's notice, consent and renewal requirements and applicable law. You can cancel before a new price takes effect. A price change does not create additional charges for an existing Lifetime Pro Pass.

8. Leaderboards and fair play

Leaderboard names and submitted scores may be visible to other players. Do not use names that are abusive, hateful, sexually explicit, deceptive, impersonating, or disclose another person's personal information. Do not use names to send unsolicited advertising.

We may investigate suspected cheating or misuse and remove or correct affected names or scores, or restrict access to online features where reasonably necessary. We may also reset leaderboards for maintenance, new seasons or integrity reasons. Contact [email protected] to report inappropriate content or request review of a restriction.

9. Updates, availability and restrictions

We may update puzzles, game modes and features to improve the app, fix errors, protect users or comply with law. Some features require an internet connection, a compatible device or an updated app. Temporary interruptions may occur.

We will not materially reduce paid Pro Pass benefits during a paid subscription period without providing an appropriate remedy where required by law. We may suspend access where reasonably necessary to address a serious breach, fraud, security risk or legal requirement. Where practicable, we will explain the reason and allow an opportunity to resolve the issue. A restriction does not automatically cancel store billing; contact us and manage the subscription through the store if affected.

10. Privacy

Our Privacy Policy explains how personal information is handled and the choices available to you: https://gatch.in/queens/privacy/ . It is a separate notice; accepting these terms does not replace any consent required for advertising, tracking or other processing.

11. Responsibility and legal rights

We will provide the app and paid services with reasonable care and skill. To the extent permitted by law, the app is otherwise provided as available, without a guarantee of uninterrupted or error-free operation or compatibility with every future device or operating system.

To the extent permitted by law, we are not liable for business losses or indirect losses that were not reasonably foreseeable when you agreed to these terms. Nothing excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Your mandatory consumer rights, including applicable rights to refunds or other remedies, remain unaffected. The Apple app license remains subject to the responsibility provisions of Apple's Standard EULA.

12. Changes to these terms and governing law

We may update these terms for changes to the app, store requirements or the law. We will publish the revised terms with their effective date and provide reasonable advance notice of material changes where practicable. Changes will not retrospectively remove accrued rights or paid entitlements. Where legally required, we will ask for consent. If you do not accept a change, you may stop using the app and cancel future subscription renewals without losing rights or remedies already available to you.

Subject to mandatory consumer protections and the Apple Standard EULA for the Apple app license, these terms are governed by the laws of India. This does not remove any mandatory protection or right to bring a claim in a competent court available under the law where you live. If part of these terms is unenforceable, the remaining provisions continue to apply to the extent lawful.

13. Contact

RENXO Technologies Private Limited

Business address: 704 Suite A, 7th floor, Palm Court, Mehrauli-Gurgaon Road, Sector 16, Gurugram, Haryana, 122007

Support and terms enquiries: [email protected]